COVID-19 - GSA Statement

We recognise that with the constantly changing COVID-19 situation around the world, this is an unprecedented time for everyone.

We want you to know that GSA is commited to continue to provide both customer support and project delivery to our customers over the coming weeks and months during this situation.

In response to the current situation, we’ve implemented our business continuity plan and are taking actions to ensure continued service to our customers.  We have moved all our staff to home working, reducing the number of staff in the office. This will have a number of implications, meaning we will join conference calls/meetings virtually, restrict travel of our personnel to limit exposure.

A key change will mean that any remote connections to provide support will be from the home worker location, through the GSA infrastructure, then connecting onto your infrastructure, support and security will remain paramount and we have policies in place for this procedure.  We understand that maybe different to that agreed in our connection policy but will a deemed an acceptable necessary change at this time.  

Please continue to contact us through the normal channels, i.e. log calls via the support portal (This email address is being protected from spambots. You need JavaScript enabled to view it.) or if really urgent please call on 01455 299100 where you will be redirected/contacted directly.  Over this period, we will be monitoring the priority of calls to ensure the most urgent are dealt with first. 

This is a changing situation and over the coming days/weeks we will continue to closely monitor, assess and respond to this situation.  Should anything change we will provide further updates.

If in the meantime you have any questions, please contact the support team or any of the sales team.